Position Summary Customer Service Representatives (or Inside Sales) work in a showroom. They communicate with customers by phone, email, and in person, providing them with product and service information. A design background is recommended. Job Duties and Responsibilities Receive requests and respond to inquiries from customers Provide price and deliver quotations, technical assistance and source material to customers Assist customers with surface choices Maintain relationships with existing and new customers Attract potential customers by answering product and service questions, suggesting information about other products and services Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Take payments, process adjustments Provide exceptional customer service in a professional manner Assist in day to day administration duties such as: stock entry, transfers, organizing literature and samples in the showroom Work in a safe manner that complies with all safety guidelines Contribute to team effort and complete other duties as required or assigned. Qualifications Minimum grade 12 with preference given to a post-secondary education. Professional communication skills Strong attention to detail both written and spoken Advanced computer skills, ability to learn new programs Kitchen and Bath Design knowledge an asset Inside Sales/Customer Service Experience an asset Ideal candidates for the role are efficient and adaptable workers with good all-round sales and administrative abilities.